2 Reasons You Should Upgrade Your Business Phone System
Many phone systems used by major companies were installed many years ago. Constant use and poor servicing can often cause a business phone system to degrade. However, while it is still possible to make a call and the system is still functioning, many companies are reluctant to upgrade it with modern technology. Telephone technology has undergone a revolution in recent times. The introduction of fibre optic cables and digital technology has brought many benefits to businesses across Australia.
Below is a guide to two reasons you should upgrade the phone system in your business today.
Customers don't have to be put on hold for a long time
One of the primary reasons customers hate having to call companies on the phone is the amount of time they may be left on hold. No one likes listening to cheesy pop music for 2 hours while they wait for their call to be answered. Outdated phone systems are often at the root of this problem. Old telephone management software can often struggle to deal with the call volumes experienced by a modern business. By installing a new phone system, you can greatly increase the call handling capacity of your staff, which in turn will help to reduce wait times, which will increase customer satisfaction.
The customers and your staff will be able to hear and understand one another
Another annoying thing which can cause customers to fall into utter despair is a bad phone line. If you have had to wait for hours to have your phone call answered, the last thing you want is to then have to struggle and strain to hear what the representative of the company is saying. Furthermore, your customers will not necessarily want to shout down the phone so that a member of your staff can hear them above the noise on the line. Telephone lines degrade with age. Breaks in the wire and loose connections can all lead to the sound of static on a phone line and a bad signal.
When a contractor installs a new phone system in your business premises, they will replace the old wiring with new fibre optic cable which produces a perfectly clear telephone signal. Your staff will also benefit from new telephone hand and headsets which will ensure what they say is communicated clearly.
If you would like to find out more about the benefits of upgrading your phone system, you should contact a business phone system service today.
